Return & Refund Policy

Last Updated: September 7, 2026

This Return & Refund Policy applies to purchases made directly from Omio Technologies through omiotech.in. It explains the conditions and procedures for returns, refunds, cancellations and replacement requests.

Omio Technologies is committed to providing reliable gold testing machines and related products together with clear and transparent purchasing terms.

1. Return Eligibility

Eligible products may be returned within 7 calendar daysfrom the date of delivery, subject to the conditions described in this policy.

A product is eligible for a change-of-mind return only when:

• The product is completely unused.
• The product has not been installed, operated or commissioned.
• The product remains in its original condition.
• Original packaging, accessories, manuals, cables, components and supplied items are complete and undamaged.
• Product identification labels, serial-number labels and security seals, where applicable, remain intact.
• The product has not been modified, repaired or tampered with.
• The product has not been damaged because of improper handling, installation, operation or storage.
• The customer can provide the applicable order or invoice details.

2. Change-of-Mind Returns

If a customer changes their mind after purchasing an eligible product, a return may be requested within the 7-day return period, provided the product remains completely unused and satisfies all return conditions.

For change-of-mind returns:

• The customer is responsible for the return shipping cost.
• The product must be securely packed to prevent transportation damage.
• Customers should use a trackable and appropriately insured shipping service where practical.
• No restocking fee will normally be charged when the product is returned unused and in the required original condition.

3. Damaged, Defective or Incorrect Products

If a product is received damaged, defective, incomplete or materially different from the product ordered, the customer should contact Omio Technologies as soon as reasonably possible.

To investigate the issue, we may request:

• Order or invoice number.
• Photographs of the external packaging.
• Photographs or video showing the reported issue.
• Product model and serial number, where applicable.
• A description of the problem.
• Other information reasonably required to investigate the claim.

Where Omio Technologies confirms that a product was supplied incorrectly, arrived damaged, or is defective, the appropriate remedy will be determined according to the circumstances and applicable law. This may include repair, replacement or refund, where applicable.

Customers should contact Omio Technologies before returning a product for a defect, damage or incorrect-product claim so that appropriate return instructions can be provided.

4. Products That Cannot Be Returned

A change-of-mind return may be rejected if:

• The product has been used or operated.
• The product has been installed or commissioned.
• The product has been modified, repaired or tampered with.
• The product has been damaged through misuse, negligence, improper installation, operation or storage.
• Original components or accessories are missing.
• Original packaging is materially damaged or missing.
• Serial numbers or identification labels have been removed or altered.
• The return request is submitted outside the applicable return period.

Nothing in this section is intended to limit any mandatory consumer rights or remedies available under applicable law for products that are defective, deficient, incorrectly supplied or otherwise not as agreed.

5. How to Request a Return

Customers should contact Omio Technologies within the applicable return period using the contact information provided below.

Please provide:

• Customer name.
• Order or invoice number.
• Product name and model.
• Date of delivery.
• Reason for the return.
• Product serial number, where applicable.
• Photographs or other information reasonably requested by our team.

6. Return Authorization

Customers should wait for confirmation and return instructions from Omio Technologies before sending a product back. Unauthorized returns may result in delays in processing.

7. Return Shipping

For eligible change-of-mind returns, the customer is responsible for the return shipping cost.

Where Omio Technologies confirms that a product was supplied incorrectly, arrived damaged or is defective, the handling of return shipping costs will be determined according to the circumstances and applicable law.

8. Inspection of Returned Products

Returned products are subject to inspection after receipt. We may verify:

• Product condition.
• Product serial number.
• Accessories and components.
• Packaging.
• Signs of installation or usage.
• Physical damage.
• Compliance with the return conditions.

9. Refunds

For an approved eligible return, the refund will normally be issued to the original payment method used for the purchase.

Refund processing will begin after the returned product has been received, inspected and approved. The time required for the refund to appear in the customer's bank account or payment account may vary depending on the payment provider or financial institution.

10. Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

If cancellation is successfully processed before dispatch, the applicable amount paid will normally be refunded through the original payment method, subject to applicable law and any applicable non-refundable charges that were disclosed before purchase.

Once an order has been dispatched, the customer must follow the applicable return procedure.

11. Warranty

Product warranty coverage, where applicable, is separate from the general return policy. Warranty claims are handled according to the warranty terms supplied with the product and/or published by Omio Technologies and may require inspection and verification.

12. Installation and Commissioning

Where installation, demonstration, training or commissioning is purchased or provided separately, those services may be subject to separate terms and charges. Unless specifically stated otherwise, standard product shipping does not automatically include on-site installation, commissioning or training.

13. Offline / Store Purchases

Products purchased directly from Omio Technologies through an offline or physical-store transaction may be subject to the terms stated on the applicable invoice, quotation or sales order, together with the applicable product warranty and mandatory consumer rights.

14. Consumer Rights

Nothing in this policy is intended to remove, restrict or override any mandatory consumer rights or remedies available under applicable Indian law.

15. Contact Us

Omio Technologies

Email: info@omiotech.in

Phone: +91 9988521500

Website: omiotech.in

This policy may be updated when our products, services or legal requirements change. The latest version will be published on this page.