Shipping, Return & Refund Policy

This Shipping, Return & Refund Policy explains the terms applicable to purchases made from Omio Technologies through our website, online checkout, or offline sales channels.

We aim to provide clear information about order processing, shipping, delivery, returns, cancellations and refunds before customers complete their purchase.

1. Shipping Policy

1.1 Shipping Coverage

Omio Technologies currently provides shipping within India for products that are available for online purchase.

Shipping availability may depend on the product, destination, courier service availability and other logistical conditions.

1.2 Shipping Origin

Orders are dispatched from India through our available shipping and logistics partners.

1.3 Order Processing Time

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Processing time may be longer for products requiring special preparation, installation coordination, customization, or other pre-dispatch arrangements.

1.4 Delivery Time

After dispatch, the estimated delivery time is generally 3–10 business days, depending on the delivery destination and courier service.

Therefore, the approximate total delivery timeframe is generally 4–13 business days from successful order confirmation, subject to processing, dispatch and transportation conditions.

Delivery times are estimates and are not guaranteed. Remote locations, weather conditions, public holidays, courier delays, transportation disruptions and other circumstances outside our reasonable control may result in additional delivery time.

1.5 Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer before completion of the purchase or communicated during the order process.

Shipping charges may vary depending on the product, destination, package size, weight and applicable logistics costs.

1.6 Order Tracking

Where tracking information is available, Omio Technologies may provide the applicable tracking details after the order has been dispatched.

Tracking availability and update frequency depend on the courier or logistics service provider.

1.7 Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including applicable postal code, phone number and other information required for successful delivery.

Omio Technologies is not responsible for delivery delays or additional shipping costs caused by an incorrect, incomplete or inaccessible delivery address supplied by the customer.

1.8 Failed or Refused Delivery

If a shipment cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or otherwise prevents successful delivery, additional shipping or re-delivery charges may apply.

Customers should contact Omio Technologies promptly if a delivery issue occurs.

1.9 Damaged Package on Delivery

Customers should inspect the external condition of the package when possible.

If a package appears seriously damaged, customers should document the condition with photographs or video and contact Omio Technologies as soon as possible.

1.10 Delays Outside Our Control

Delivery may be delayed because of circumstances beyond our reasonable control, including natural events, severe weather, transportation disruptions, strikes, government restrictions, courier operational issues, public holidays or other unforeseen events.

We will make reasonable efforts to assist customers in resolving delivery issues where possible.

1.11 International Shipping

International shipping is not generally offered through the standard online checkout unless specifically confirmed by Omio Technologies in writing.

2. Return & Refund Policy

2.1 Return Period

Eligible products may be returned within 7 calendar days from the date of delivery, subject to the conditions described in this policy.

Customers must contact Omio Technologies within the applicable return period to request a return.

2.2 Conditions for Change-of-Mind Returns

A return may be accepted for eligible products where the customer changes their mind, provided that the product:

• Has not been used.
• Has not been installed.
• Has not been commissioned or operated.
• Is in its original condition.
• Has all original accessories and components.
• Includes manuals, cables and other supplied items.
• Has its original packaging where applicable.
• Has no signs of physical damage or misuse.
• Has no unauthorized modification or tampering.
• Has original serial numbers and security labels intact.

2.3 Used or Installed Products

Products that have been used, installed, operated, commissioned, modified, damaged or otherwise altered may not qualify for a change-of-mind return.

This restriction does not limit any rights or remedies applicable to products that are defective, damaged in transit, incorrect or otherwise not as described.

2.4 Return Shipping Charges

For a change-of-mind return, the customer is generally responsible for the cost of returning the product to Omio Technologies.

Where the return is due to a product being incorrect, damaged in transit, or defective as applicable, Omio Technologies will review the circumstances and determine the appropriate return shipping arrangement.

2.5 Restocking Fee

Omio Technologies does not normally charge a restocking fee for eligible returns.

Any exceptional charge applicable to a particular order will be communicated to the customer before the return is finalized.

2.6 Damaged, Defective or Incorrect Products

If a customer receives a product that is damaged, defective, incorrect, materially different from what was ordered, or otherwise affected by a fulfillment issue, the customer should contact Omio Technologies as soon as possible.

We may request photographs, videos, order information, serial number details and other information necessary to investigate the issue.

Depending on the circumstances, the appropriate resolution may include repair, replacement, return or refund, subject to the applicable product warranty and consumer rights.

2.7 Products That May Not Qualify for Change-of-Mind Return

A change-of-mind return may not be accepted where the product:

• Has been used or operated.
• Has been installed or commissioned.
• Has been modified or tampered with.
• Has been physically damaged by the customer.
• Is missing original components or accessories.
• Has damaged or missing serial/security identification.
• Cannot be returned in substantially original condition.

This section does not exclude applicable rights relating to defective, damaged, incorrect or non-conforming products.

2.8 How to Request a Return

To request a return, customers should contact Omio Technologies using the contact details provided below.

Customers should provide:

• Order number or invoice number.
• Customer name and contact details.
• Product name/model.
• Reason for the return.
• Photographs or videos where relevant.
• Product serial number where applicable.

2.9 Return Authorization

Customers should not send a product back without first contacting Omio Technologies and receiving return instructions.

Once a return request is reviewed, Omio Technologies may provide return instructions and the applicable return address.

2.10 Return Inspection

Returned products may be inspected after receipt to verify their condition and eligibility under this policy.

Refund approval may depend on the product meeting the applicable return conditions.

2.11 Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

2.12 When Refunds Are Processed

Where a refund is approved, processing will generally begin after the returned product has been received and inspected, where inspection is required.

The actual time for the funds to appear in the customer's account may vary depending on the payment provider or bank.

2.13 Order Cancellation Before Dispatch

Customers may contact Omio Technologies to request cancellation before an order has been dispatched.

Cancellation requests are subject to the status of the order. Once an order has been dispatched, the customer may need to follow the applicable return process instead.

2.14 Warranty

Product warranty terms are separate from this return policy. Warranty coverage, duration, exclusions and service procedures may vary by product.

Customers should refer to the applicable warranty documentation supplied with the product or contact Omio Technologies for assistance.

2.15 Installation and Commissioning

Where installation, demonstration or commissioning services are provided or arranged separately, those services may be subject to additional terms communicated to the customer.

2.16 Offline Purchases

Purchases made directly from Omio Technologies through offline sales channels, distributors, quotations, purchase orders or other arrangements may be subject to the terms stated on the applicable quotation, invoice, sales order or written agreement.

Customers should retain their invoice or other proof of purchase for service, warranty, return or refund requests.

3. General Terms

3.1 Changes to This Policy

Omio Technologies may update this Shipping, Return & Refund Policy from time to time. The latest version will be published on this page with the applicable "Last Updated" date.

3.2 Consumer Rights

Nothing in this policy is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable law.

3.3 Contact Us

Last Updated: September 7, 2026